Return & Refund Policy

Thank you for shopping at SoftBlush. We truly appreciate your trust in us and aim to provide high-quality beauty products with care and satisfaction. If you're not completely happy with your purchase, we’re here to assist you.

1. Return Window

You may request a return within 24 hours of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• You must provide an unboxing video as proof

❗Returns without unboxing video will not be accepted.
📦 We do not accept returns after 24 hours of delivery.

2. Non-Returnable Items

We currently do not sell any non-returnable items. However, please note:

• Exchanges are not offered

• All returns must strictly meet the above criteria

3. Refunds

Once we receive and inspect your returned item:

• You’ll be notified via WhatsApp or Email

• If approved, your refund will be processed within 24 hours

• The refund will be made to the same payment method used during purchase

❌ If the return is rejected due to signs of use, damage, or missing parts, we’ll contact you with full details.

4. Return Shipping

• Return shipping is paid by the customer

• Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or damaged item)

5. Order Cancellations

You may cancel your order within 24 hours of placing it.
To cancel, contact us at:

✉️ Email: softblush.store@gmail.com
📞 WhatsApp: 0344-0490405

6. Need Help?

We're available 24/7 to assist you with any concerns.

Support Contact:
📧 Email: softblush.store@gmail.com
📱 WhatsApp: 0344-0490405