Terms of Service

Welcome to SoftBlush! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

By visiting our store and/or making a purchase, you agree to be bound by these Terms of Service.
These terms apply to all users of the site, including browsers, shoppers, and others.

We reserve the right to update or modify any part of these terms at any time. Any changes will be posted on this page. It is your responsibility to review these terms periodically.

2. Eligibility

To shop at SoftBlush, you must be at least 18 years old or have parental/guardian permission.

3. Product Availability & Pricing

  • All products are subject to availability.

  • We may limit quantities or discontinue products at any time.

  • Prices are subject to change without notice.

  • We strive for accurate product images and descriptions, but we cannot guarantee 100% accuracy due to screen differences and updates.

4. Orders & Payment

  • Orders are confirmed after processing.

  • We currently accept Cash on Delivery (COD) as our only payment method.

  • Orders may be canceled within 24 hours of placement by contacting us via WhatsApp or email.

  • We reserve the right to refuse any order for reasons such as suspected fraud or misuse.

5. Shipping & Delivery

Please refer to our full Shipping Policy for details about:

  • Order processing time

  • Delivery timeline

  • Tracking information

  • Shipping charges

6. Returns & Refunds

  • You may request a return within 24 hours of receiving your order.

  • An unboxing video is mandatory for return eligibility.

  • No exchanges or warranties are provided.